Overview KPMG has been commissioned by the Department of Health and Ageing to establish of a panel of advisers, as part of the implementation of the government’s funding package, to provide eligible residential aged care providers with Commonwealth-sponsored advisory services to assist them in managing the change to the Aged Care Funding Instrument (ACFI). Who we are KPMG is one of the world’s leading professional services firms. With over 120,000 people worldwide, KPMG member firms provide audit, tax and advisory services in around 140 countries. In Australia, we operate nationally across 13 offices with over 4,500 people We have extensive experience providing advisory services to a range of clients in the public, private and not-for-profit sectors. Our team has been selected based on our in-depth experience in the delivery of a range of advisory services to the aged care, health, disability, social services, Indigenous and not-for-profit sectors. The ACFI project office will primarily operate from KPMG’s Canberra office with support from KPMG’s Sydney, Melbourne, Brisbane, Adelaide, Perth, Darwin, Cairns, Hobart and Canberra offices. How we can help KPMG will provide assistance for: the financial modelling of the likely impact of transition to ACFI on individual aged care providers strategic planning and related budget activities business analysis and operational reviews the review and redesign of administrative arrangements for transition to ACFI the availability of alternative funding sources (e.g. government grants and loans) and provision of advice to aged care providers on potential options for additional assistance, including information on capital grant applications, viability supplement etc analysis and recommendations on human resource management (e.g. rostering) prepare a detailed written report for the approved provider outlining the issues identified and services provided. The process How will ACFI technical queries be addressed? KPMG’s services will focus on business advisory services and does not provide technical assistance in the interpretation of ACFI guidelines and the classification of residents. Aged care providers can access advice from the Department of Health and Ageing on technical ACFI issues through the Aged Care helpline 1800 500 853 or acfi@health.gov.au. ACFI steering committee A steering committee has been established as a working party of the ACFI Industry Reference Group (IRG), which is assisting the Department of Health and Ageing with the implementation of the ACFI. This steering committee contains representatives of the Department of Health and Ageing as well as a number of aged care industry peak bodies (Aged Care Association of Australia, Aged and Community Services Australia and Council on the Ageing). KPMG will be required to provide regular progress service delivery reports to the steering committee using aggregated data. Allocation of services KPMG will allocate services to aged care providers experiencing change management issues with the transition to the new funding instrument on an assessed ‘needs’ basis. The prioritisation assessment methodology has been approved by the steering committee. The criteria used in the assessment process include: Number of residents Location of Approved Provider Financial capacity to manage Number of residential aged care facilities operated by an Approved Provider Management capacity to manage change Proportion of low care residents It is expected that access to advisory services will be prioritised towards those small providers in rural and remote areas, that cater for aged care residents from specific cultural or community groups or are experiencing difficulties in managing the transition to ACFI. Levels of service provided We understand that a range of advisory services will be required by aged care providers. These may range from a series of administrative enquiries via telephone or email, right through to an extended on site visit by a team of KPMG advisers to assist in the development of an alternative business strategy for the provider. KPMG aim to tailor our level of services to the specific needs of the aged care provider concerned. It is therefore important that you clarify exactly what services you require through the application form. If you are in any doubt, please call one of our advisers via the hotline 1800 633 719. Appeals and complaints We recognise that an important consideration for KPMG in the delivery of the advisory services are our processes for ensuring that requests for advisory assistance are prioritised and handled in a fair, equitable and transparent way. To assist in this process we have developed a framework for the management of complaints and appeals: Complaints Management Framework (PDF) Appeals Management Framework (PDF) To apply An ACFI Advisory Services application form should be completed by all aged care providers requesting assistance. We can supply a hard copy of the form by mail or fax following a request on our Hotline 1800 633 719 or email ACFI@kpmg.com.au. The completed application form and attachments can be submitted via: Email ACFI@kpmg.com.au Fax 02 6248 1122 Mail The Project Coordinator ACFI Advisory Services KPMG 20 Brindabella Circuit Brindabella Business Park Canberra ACT 2612